Strategic creative operations support for growing teams.

I help small businesses and scaling creative teams free up more time to actually create, through thoughtful process reviews, customized systems, and project leadership that supports your team from planning through delivery.

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Creative & Marketing Operations

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Workflow & Systems Design

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Project Management

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Process Audits

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Content & Podcast Production

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Documentation & Team Enablement

Creative & Marketing Operations • Workflow & Systems Design • Project Management • Process Audits • Content & Podcast Production • Documentation & Team Enablement

Tailored, collaborative support that is designed to reduce strain and improve workflows.

Services

These services are a starting point, and many clients come to the table with unique challenges to solve. We’ll collaborate closely to develop a scope of work that is tailored to your unique business needs.

  • A short, focused engagement to bring clarity to how work actually gets done.

    This is a good fit if:

    • projects feel harder than they should

    • priorities keep shifting

    • handoffs are unclear or inconsistent

    • tools exist, but aren’t really supporting the team

    What we’ll work through together:

    • how work is currently flowing, and where there are opportunities for clarity.

    • clearer roles, rhythms, and decision points

    • streamlined tools, templates, and documentation

    • a practical roadmap for what comes next

    If you’re not sure where to start, this is usually a good spot.

  • Hands-on coordination to keep projects—and ongoing content—moving without the scramble.

    This is especially helpful for:

    • podcast production and launches

    • recurring editorial or newsletter workflows

    • campaign-based creative work

    • stakeholder-heavy projects that need clear ownership

    Support often includes:

    • production timelines and release schedules

    • coordination across contributors and vendors

    • asset tracking and handoff (audio, copy, design)

    • design support for covers, templates, and launch assets

    • meeting structure, notes, and production documentation

    Keep work shipping on time and at high quality, with clear communication across team members.

  • Practical tools that help you reduce repetition, educate your team, and improve efficiency and accuracy.

    A good fit if:

    • knowledge lives in people’s heads

    • your team has grown, and needs to establish company methodology

    • processes aren’t documented, or documents are out of date

    • teams are repeatedly drafting similar documents, or sharing repeat information

    • client onboarding processes are frustrating or inconsistent

    This often includes

    • SOPs, Brand Guides, and templates

    • project notebooks and trackers

    • meeting prompts and reference docs

    • light training to support adoption

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Endorsements

  • “Joli is an amazing thought partner and overall strategist. She kept our entire team organized, clearly outlined expectations, deliverables and status updates and ensured that we always had our design assets on time, executed to perfection... I could not recommend her enough to anyone looking for creative operations and project management.“

    Sarah Markwood

    Vice President, Revenue Marketing
    Pacvue

  • “Joli seamlessly blends creativity, strategic thinking and organisation in a way that truly sets her apart. Her commitment to excellence shines through in every project she manages. Joli has a remarkable gift for making everyone feel heard. Her contributions have profoundly impacted Girl Hike's success over the last year.“

    Claire Bingham

    Marketing Director
    Girl Hike

  • “Managing multiple stakeholder groups, projects, product launches, and day-to-day design requests was made simple with [Joli’s] meticulous project and document management. I would highly recommend Joli to anyone. She is hardworking, methodical and abundantly creative.“

    Dylan Wingrove

    Associate Director, Demand Generation
    Pacvue

  • “Working with Joli has been an absolute dream. Joli jumped right in and helped me sort out the right tech stack, task management software and systems to help my small business get various projects done. She has also been the perfect production and creative partner for my first podcast, coordinating production, developing a beautiful brand for the podcast, and expanding to a newsletter platform that I'm excited to build on. I can't recommend working with her enough.”

    Alaina Crystal

    Founder
    Alaina Crystal LTD

Ways of Working

  • Where Do We Start?

    Some clients start with a particular challenge in mind, but most clients begin with an operational review and recommendation set.

    From there, support can extend forward into tool and workflow building, campaign editing, content production or ongoing stewardship, depending on what’s most helpful.

  • How Does It Work?

    Collaborations often include

    • a kick off review or audit

    • solution roadmaps

    • content production plans

    • 2-4 week sprints on deliverables

    • weekly check-ins to stay aligned

    • SOP documentation and educational materials at project completion

  • Dedicated Focus

    I limit the number of engagements I take on at any given time in order to stay focused and responsive for your team.

    Scopes are structured and time-bound, with clear milestones, preventing loss of momentum.

    For teams in a busy season, priority availability hours can be added for tight timelines and high workload moments.

About Me

I’m a creative operations consultant with 17 years of experience across design, creative marketing, and project management.

I’ve supported work across brand marketing, product marketing, sales enablement, and executive teams, often stepping in when the work has grown more complex than the structure supporting it.

Today, I work in a fractional capacity, providing operational support and clearer structure tailored to where teams are and where they’re headed.

My approach is collaborative and grounded. I focus on clarity over complexity, and structure that supports creativity rather than stifles it.

Growing creative teams often feel stretched, trying to balance vision, delivery, and day-to-day coordination. Clearer structure and steady project leadership create the space to focus on what matters most.

If that sounds like a good fit for your business, let’s talk!

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