Creative Operations Support for Small and Scaling Teams

Customized consulting, tools and fractional support to reclaim your capacity and reduce friction. Free up time for creating.

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Workflow Audits & Mapping

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Customized Tools & Systems

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Creative Marketing Operations

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Process Auditing

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Project Management

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Content Production Support

Workflow Audits & Mapping ✳︎ Customized Tools & Systems ✳︎ Creative Marketing Operations ✳︎ Process Auditing ✳︎ Project Management ✳︎ Content Production Support

Today’s creative teams and small businesses are under immense pressure, squeezed between ever-increasing responsibilities and ever-decreasing resources.

Disorganized processes and poor tools impede business growth and lead to burnout, but full-time headcounts are often limited, and pausing work to reflect on operations can feel impossible.

As a consultant with 16 years of experience in design, creative marketing, and project management, I help creative teams, solopreneurs, and mission-driven organizations bring order to complex work. Together, we’ll buy back time to actually create, through improved workflows, customized tools, and careful project management of complex initiatives. I’m able to serve a fractional, purpose-driven role on your team. I move projects forward with more ease. Consider me a fresh pair of eyes and ears, or an extra set of hands. This can look like:

  • workflow and process design

  • content production planning & management
    (e.g. social, podcasts, newsletters)

  • customized tools, templates and internal documentation

  • project management and cross-functional coordination

Flexible operations support for creative teams, marketing teams, mission-driven businesses, and solopreneurs

Support Services

These services are a starting point, but many clients come to the table in with unique challenges to solve. We’ll collaborate on a scope of work that is tailored to your specific needs.

  • A short, focused engagement to bring clarity to how work actually gets done.

    This is a good fit if:

    • projects feel harder than they should

    • priorities keep shifting

    • handoffs are unclear or inconsistent

    • tools exist, but aren’t really supporting the team

    What we’ll work through together:

    • how work flows today—and where it breaks down

    • clearer roles, rhythms, and decision points

    • streamlined tools, templates, and documentation

    • a practical roadmap for what comes next

    If you’re not sure where to start, this is usually a good spot.

  • Hands-on coordination to keep projects—and ongoing content—moving without the scramble.

    This is especially helpful for:

    • podcast production and launches

    • recurring editorial or newsletter workflows

    • campaign-based creative work

    • stakeholder-heavy projects that need clear ownership

    Support often includes:

    • production timelines and release schedules

    • coordination across contributors and vendors

    • asset tracking and handoff (audio, copy, design)

    • design support for covers, templates, and launch assets

    • meeting structure, notes, and production documentation

    Keep work shipping on time and at high quality, with clear communication across team members.

  • Practical tools that reduce repetition, improve onboarding, and help you scale.

    A good fit if:

    • knowledge lives in people’s heads

    • onboarding takes too long

    • your team has grown, and needs to establish company methodology

    • processes aren’t documented, or documents are out of date

    • teams are repeatedly drafting similar documents, or sharing repeat information

    This often includes

    • SOPs, Brand Guides, and templates

    • project notebooks and trackers

    • meeting prompts and reference docs

    • light training to support adoption

  • Guaranteed hours of full-time or part time availability during high-stakes or fast-moving weeks.

    Useful when:

    • timelines compress

    • decisions need quicker turnaround

    • you want guaranteed access and responsiveness

Let's Work Together

Ways of Working

  • Where Do We Start?

    Some clients start with a particular challenge in mind, but most clients begin with an operational review and recommendation set.

    From there, support can extend forward into tool and workflow building, campaign editing, content production or on going stewardship, depending on what’s most helpful.

  • How Does It Work?

    Collaborations often include

    - a kick off review or audit

    - solution roadmaps

    - content production plans

    - 2-4 week sprints on deliverables

    - weekly check-ins to stay aligned

    - SOP documentation and educational materails at project completion

  • Dedicated Focus

    I limit the number of engagements I take on at any given time in order to stay focused and responsive for your team.

    Scopes are focused and time-bound, with clear milestones, preventing loss of momentum.

    For teams in a busy season, priority availability hours can be added for tight timelines and high workload moments

Endorsements from Clients and Colleagues

  • It’s rare to find creatives who produce high quality work, and are also extremely organized, but Joli is the exception. Managing multiple stakeholder groups, projects, product launches, and day-to-day design requests were made simple with her meticulous project and document management. I would highly recommend Joli to anyone. She is hardworking, methodical and abundantly creative.

    —Dylan Wingrove

    Associate Director, Demand Generation
    Pacvue

  • Joli is an amazing thought partner and overall strategist. She kept our entire team organized, clearly outlined expectations, deliverables and status updates and ensured that we always had our design assets on time, executed to perfection... I could not recommend her enough to anyone looking for creative operations and project management!

    —Sarah Markwood

    Vice President, Revenue Marketing
    Pacvue